Division/Department：IT Department 部门: IT部门 |
Job title： IT Assistant 职位名称: IT助理 |
Reports to: IT Manager 汇报对象: IT经理 |
Responsibilities : 岗位职责: - Number of subordinates: 0
下属人数： 0 - Leadership style (for managers in charge of subordinates only)：
领导风格（仅针对有下属员工的经理）： 职责: - Assure the good working condition of the computer terminals, of the fax server
确保公司客户机终端、传真服务器的正常使用； - Assure the information security
确保公司信息的安全性； - Assure a good internal communication (network and e-mails in good working condition)
确保内部通讯畅通（如网络、邮件处于正常使用状态）。 |
Contents of the job： 工作内容: - Select the type of software and hardware that the company will use (such as AutoCAD, Fax Server)
对公司所需软件、硬件进行选型（例如AutoCAD软件，传真服务器软件的选型）； - Buy computer components and fittings
购置电脑配件； - Assure company website construction & development
负责网站的建设和开发 ； - Assure the good running of the computers (include installation, dealing with computer problems or malfunction, introducing the use of some software)
维护客户机终端（包括装机，排除电脑故障，介绍软件使用方法）； - Participate in the ERP implementation, assist the ERP team
参与ERP项目实施，辅助 ERP项目组开展项目工作； - To monitor the working situation of the servers
监控服务器工作状态。 |
Reporting： 汇报 : - Position holder Supervisor
任职人的直接主管希望得到的汇报如下: - Want reports about every daily IT support and problems and to keep a log (records).
日常技术支持和问题解决的工作汇报，以日志形式提供； - Want report about important incident on the server terminal and the network and to keep a log (records).
重大事故的汇报；如:网络、服务器、客户终端发生故障，以日志形式提供； - Want reports about the Office Administration (OA) system : test, installation, debugging, …
系统化任务部署的汇报，如关于OA系统的测试，安装，调试等每一阶段工作汇报； - Want to know when the IT Assistant will be outside of the company
外出办事情况的汇报。 任职人认为需向直接主管提供的汇报如下: - Report every daily manipulation of IT support, by oral first and then record the manipulation
日常IT技术服务汇报，先口头向上级汇报，然后书面填写记录； - Report the employees’ computer problems and the reasonable demands of the employees
客户机终端发生的异常情况汇报； - Report the important incident (such as a hacker attack)
服务器发生重大故障的汇报；（如：黑客攻击等）； - Report the situation of the computers (to discard useless computers or components)
电脑设备淘汰和报废情况的汇报。 |
Level：Executer 职位层级 : 执行层 |
Working relations： 工作联系 : - With the computers users : to help the employees to install the software, maintain the computer in a good working condition and deal with the malfunctions
与客户机终端的工作联系：客户终端的装机、维护、故障排除、软件安装等； - With the IT Manager : to do the tasks assigned by the IT Manager
与IT经理的工作联系：完成由IT经理下达的任务； - With the electrician: the position holder can help the electrician to set and maintain the telephone line.
与电工的工作联系：帮助电工布线。 |
Goals of the position： 职位目标 : - To assure that all the computer terminals run normally, to assure that all employees can work normally with their computer.
维护客户机终端正常使用，保证员工正常办公； - To build a good company profile by setting up the company website.
通过网站建设等方式，对外树立公司良好形象。 |
Work processes of the company in which this position takes place 参与公司的各项流程如下 : IT Process：service support for every department and every employee : horizontal support IT流程：向各个部门及每位员工提供IT服务支持的流程 |
Tasks： 任务: 主要任务：60％ - To maintain the computer terminals in a good working condition
维护客户机终端正常使用； - To collect some IT information (search on internet : for good prices for components or fittings, for technical advices, chat with IT specialists to find solutions to IT problems)
搜集IT相关信息（上网搜寻电脑设备、配件价格，与IT专家网上讨论关于解决一些IT问题的方法）； - To monitor the fax sent or received by the fax server
监控传真服务器的收发。 次要任务：30％ - To build the company website
维护公司网站； - To select the software that the company will use
选购软件； - To assist the IT Manager to finish selecting and testing the Office Administration software
协助IT经理完成OA系统选型和测试。 偶发任务：10％ To participate in the ERP project and input the production information data 参与ERP项目，输入相关数据（生产信息）。 |
Knowledge requirements： 知识技能要求: - Degree/Experience: Senior High School or Technical Secondary School/One year or less
学历/经验：高中或中专技校毕业/少于一年或一年的相关经验 - Diploma : MCSE (Microsoft System Engineer)
执业证书：MCSE（微软认证系统工程师） - Languages : To be able to read English
语言：有一定的英语阅读能力 常规知识： - To know how to do the maintenance of the hardware
对硬件设备的维护有一定的认识； - To have a basic knowledge about network
基础的IT专业网络应用知识。 - Technical or practical knowledge：
技术和操作技能： To be able to configure and manage the Windows 2000 server 能熟练应用、配置、管理Windows 2000 服务器 - To be able to resolve the routine computer troubles
可以排除常规电脑故障； - To know about network maintenance
具备网络维护技能； - To know how to install and configure the different software we can use or need.
能够安装配置各种应用软件。 |
Relational contents： 联系相关项 : 内部（联系频率） : - Users of the computer terminals : everyday
客户机终端：每天 - IT Manager : Every 2 days
IT经理：每2天1次 - Electrician : 2 times a month
电工：每月2次。 外部（联系频率）: Software, components and fittings supplier : 2 times a month 软件、配件供应商：每月2次 |
Working Conditions ： 工作环境: Works in the office room with computer 办公室办公，使用台式电脑 |
Independence and Freedom： 性和自由度: - Independence : No, the position holder needs to ask for instructions from the IT Manager (for example : to purchase the computer components and fittings)
性：无性，任职人执行任务需向IT经理请示（例如，电脑设备及配件采购） - Freedom of organization : Yes, the IT Manager assigns the tasks to the position holder, and during the available time, the position holder can organize his/her time and work.
工作安排自由度：可自由安排工作，IT经理指派任务，任职人可以在一定时间内自由安排时间完成工作 |
Control of employees (for managers in charge of subordinates only) ： 对下属的督察（仅针对有下属员工的经理）: 方法 : 频率: 关键控制点: |
Control of your work： 受控工作 : - Percentage of work controlled ：70％
受控比例: 70% 频率：每2天1次 |
Impact of the decisions： 工作产生的影响: - Impact on the working condition of the server
对服务器工作状况有影响； - Impact on the internal communication : to assure the good working condition of the network and of the e-mail server
对内部通讯情况有影响（确保邮件网络正常使用）； - Impact on the company profile : to avoid using illegal copies of software, to build the company website and network, to unify the format of the company documents.
对公司形象有影响（避免使用盗版软件，公司文档使用统一格式，网站建设等）。 |
Information exchanges： 信息处理 : - Nature of information: E-mail, scanned pictures, IT advertisements
信息种类：E-mail文档, 扫描的图片，IT广告 - Medias : Network, e-mail, telephone and by speaking directly to the concerned persons
媒介：网路、电话、邮件、电话、面谈 - Importance and urgency : 10% of these information are important and urgent (information about hackers attacks), 5 % are important but not urgent (the feedback of a malfunction in a computer terminal), and 85% are neither important nor urgent (to deal with the IT advertisements and garbage e-mails)
重要性和紧急度：10％的信息为重要且紧急（黑客攻击信息），5％的信息为重要但不紧急（客户机终端出现故障的信息），85％的信息为既不重要也不紧急(IT广告和垃圾邮件) |
Subordinations： 从属关系 : - Vertical : Superior : IT Manager
直属：直接上级：IT经理 平级：无 |
Main capacities/abilities for this position： 该职位胜任要求 : - Sense of responsibility
责任感； - Global system thinking
系统思维； - Creativity
创造力； - Initiative
主动性； - Intellect
理智。 |
Complementary information： 补充信息: - The IT Manager can assure all the IT affairs
IT经理可以代理该职位所有的工作内容； - The position holder can assure all affairs authorized by the IT Manager
任职人可以代理经IT经理授权的所有任务。 |
Suggestions： 建议 : - It would be better to know which position is in charge of the configuration of the sales office.
应明确浦西销售办公室的办公环境布置应由那个岗位负责； - It would be better to know who is responsible for purchasing computer components and fittings : IT Department or Supply Chain Department ?
应明确电脑配件的采购应由采购部负责还事IT部负责； Complementary information by the IT Manager : the IT Department do the IT equipments purchase, so all the suppliers are contacted by the IT Manager. If we united all the purchase affairs (Supply Chain Department in charge of all the purchases), it would not be a problem for the IT Department, and it’s the same for after-service problems transaction. IT经理的补充信息：目前是IT部门负责采购电脑设备及配件，所以供应商均直接与IT经理联系。如果此项采购及售后维修归入物流部，也是可以执行的。 |
