Dear Mr. Harrison,
Thank you for your telephone call of 18 May 20xx.
I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.
I apologies again for the delay and I hope the sample will meet with your satisfaction.
Your sincerely
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