Task 1
Dear Marge,
Thanks for your E-mail, which I received yesterday. I have been very busy so I have not had time to look for the media review data you asked for. I hope I’ll have time to get it to you tomorrow.
Regarding the customer satisfaction survey, this will be ready next week. In your E-mail you mentioned that you are worried about the focus groups. Don’t worry! We are currently organizing some people for the research company for Saturday 28th at 9:00. I saw the draft version at the production company last night and the result looks good. If you have any more questions, please don’t hesitate to call me. I’m looking forward to seeing you at the focus group on Saturday.
Regards, Oliver
Task 2
Dear George,
Client XYZ has just called asking for an update on the situation in the Chinese market. So that I can answer her questions more fully, could you send me the following figures which we discussed at our last meeting? The market share data
The sales data, both targets and results The revenue and cost breakdown
I’ll need these by the end of the week.
Thanks, Mary
Task 3
Dear Joseph,
Further to our call on the 3rd, I have attached a file containing the data for the project as you requested.
If you have any questions about it, pls contact me.
1
Task 4
Dear Max,
I have attached the file you requested for your reference. I apologize for the delay in
getting back to you, but I have been on leave. Please contact me if you have any further
questions about this.
Task 5
Dear Joseph,
The client has written to me asking for details on the new product line. As I do not have the specs on hand, do you think you could deal with her query? I’ve included her E-mail and
contact details below. If you have any questions about it, please contact me.
spec:n.明细；规格(specification缩写)
Task 6
Dear Mark,
Thanks for sending me the file, which I have looked at carefully. However, I have a few questions. Could you explain why the chart on page 15 only shows the figures for the North region and not all the regions? Also, do you think you could let me know whether you have
语库 send/request/convey/clarify confirm/describe/make make/offer/reject/respond to/accept describe/outline/initiate outline/put forward/put into action/implement/announce describe give/request/demand 2
included our loss from last year in your projections? You do not really make this clear. Information an arrangement a suggestion a procedure a plan a process an explanation
Unit 2 开场白的Set-phrase
（一）回复的Set-phrase
Thanking Thank you for your message. Thanks for your reply. Thank you for your Email/query about n.p. ... Thank you for sending me n.p. ... Apologize for a Delay Apologies for the delay in getting back to you, but... Sorry for the delay in Ving ... Apologies for the delay. Sorry for not getting back to you earlier, but... Sorry for the delay in responding to ... Task1 (1) Dear Lucy, Thank you for sending me the figures. I’ll look through them later and get back to you. (2) Dear Tracy, Apologies for the delay in getting back to you / Sorry for the delay in replying / Sorry for not getting back to you earlier, but we’ve been very busy here with the merger. I have talked to my supervisor about your question and he thinks a better time for the seminar might be next month. I hope this is OK. (3) Dear Winston, Sorry for the delay in responding (to your query), but we have had terrible problems with the new software and have not been able to access any of our data. Task2
Dear Joyce,
I wrote to you a week ago asking you to send me the sales results in your region. I’d like to bring
myself up to date with the project status.
Thanks,
Kevin
3
Dear Kevin,
Thanks for your E-mail and sorry for not getting back to you earlier, but I have been away on
business. I’ve included the sales results in the attached file.
Regards, Joyce
up to date:直到现在的，不过时的 Task3
Dear Karen,
I regret to tell you that the project has been canceled by the regional head office because of
the lawsuit against us. Could you please send back all the data we collected, and any other files
you may have regarding this project.
Thanks, Julia
Dear Julia,
Thanks for your message. I’m very sorry to learn about the project cancellation and the
company’s legal problems. I hope we get the chance to work on another project together again
soon. I have attached the files as you requested.
Best wishes, Karen
（二）发信的Set-phrase
Announcing …are included in the attachment. … has been received. Also attached is n.p. … Attached you will find n.p. … For your information, … I attach n.p. … I have been informed that + n. clause … 4
Just to inform you of n.p. / that + n. clause … Please be informed / notified that + n. clause … Please note that + n. clause … This is just a quick note to let you know that + n. clause … Reminding Have you remembered to V …? Just a quick note to remind you to V… Just to remind you that + n. clause … / to V … Please remember to V … Making confirmation I am pleased to confirm that + n. clause … I can confirm that + n. clause … Just a quick note to confirm n.p. … Just a short note to confirm that + n. clause … Just to confirm that + n. clause … Your request has been successfully processed. Requesting confirmation Please confirm if + n. clause … Please confirm our n.p. … Please confirm receipt of n.p. … Please confirm that + n. clause … Please confirm whether + n. clause … Would you please confirm that + n. clause … Task1 Just a short note to confirm that the project is on schedule. Please confirm that payment has been received. We wish to confirm the following: XYZ, 123 are the new codes for XYS 124. Task2 Dear All, Just to inform you that / Just to let you know that / Please be informed/notified that / Please note that / This is a quick note to let you know that I will be on leave for the next two weeks. Carrie will take care of your concerns. Dear Margaret, Just to confirm that / Just to inform you that the project we discussed last week has been given the go-head by head office. Can we get together sometime this week to discuss how to proceed? Dear Sales Staff, 5 Just a quick note to remind you / Just to remind you to / Please remember to accurately record all your figures at the end of every day. There have been too many gaps in the records recently and this is causing problems for the finance department. Task3
给下属迈克尔写信，提醒他别忘了告诉供应商，你要减低一成五的订货量。上次迈克
尔忘记这件事，现在原料堆积如山，没地方存放。
Dear Michael,
Please remember to contact the supplier to tell them that we want to reduce our order by
15%. You forgot to do this last quarter and they delivered the usual amount. Now we have
too much of the stuff and nowhere to put it.
写信给供应商，确认已经收到了他们的订单。
Dear John,
Just to confirm receipt of the goods you delivered yesterday. We will be making payment
to your account later today.
写信问客户上次开的发票是否已经付款，因为你找不到付款记录，现在缴费期限已过。
Dear Julie,
Would you please confirm whether you have paid your last invoice or not, as I cannot find
a record of your payment on our bank statement.
写信告诉小组成员，你下个月要休产假，职务将由助理爱达代为执行，并感谢他们的
祝福和礼物。
Dear All,
Just a quick note to inform you all that I will be taking maternity leave next month. Ada
will be filling in for me while I am away. Thank you for all your wished and gifts.
bank statement：银行账单
maternity leave: 产假
6
Unit 3 表达请求的E-mail
Task
Dear Marjorie,
I have just received a call form customer XYZ asking me for information on his account. Since our computer system is broken again, I wonder if you could help me with this.
Could you let me know how many payments the customer made last month, i.e. , from August 1 to August 30? Also, can you tell me how many of those payments were over NT$ 10,000, and how many were under NT$ 10,000? As I need this information really quickly, would it be possible for you to ask someone to bring a printout of this information over to me ASAP? I would really appreciate it. Thanks for your help.
Best wishes, Alvin （一）交代事情
语库 Can / Could you …? Do you think you could (possibly) …? I wonder / was wondering if you could … Would it be possible for you to …? Task
Can you get back to me as soon as possible, please? Can you tell John that I need the data now? Could you give me an answer soon? Could you look at my budget figures?
Do you think you could possibly ask someone from accounts to contact me about this? Do you think you could send this document to New York as quickly as possible? Do you think you could spare some time to go through this with me? 7
I was wondering if you could complete this report.
I was wondering if you could prepare the data I need for my presentation. I wonder if you could cover for me on Tuesday while I take the day off.
I wonder if you could send someone to look at the machine and find out what the problem
（二）索取资料
语库 Can you tell me \"why\" …? Could you explain \"why\" …? Do you think you could possibly tell me \"why\" …? Do you think you could let me know \"why\" …? I was wondering if you could let me know \"why\" … I wonder if you could explain \"why\" … Would it be possible for you to let me know \"why\" …? Task1 Can you let me know when we will be able to see some results in your area? Could you let me know who is responsible for new customer accounts? Do you think you could let me know which set of figures is the correct one? I was wondering if you could explain why these figures are higher than we expected. I wonder if you could explain how you have calculated the results from last quarter. Would it be possible for you to let me know whether you have any information on this? Task2
Dear Macey,
Thanks for your monthly report, which I received a few days ago. I have read it carefully, but
there a few things I am not clear about, and which I hope you can explain.
Could you explain why the sales figures for Q2 are so much lower than the target figures? You
do not really make this clear.
Also, I wonder if you could explain in more detail why you have included the costs for the XYZ
project in Q2.
8
Also, I wonder if you could save the document as a .rtf file and E-mail to me again. One more
thing, would it be possible for you to have it translated in Chinese by the end of next week? That would be great. Thanks.
Task3 Dear Carol, Thanks for your E-mail regarding your request for professional English training. Generally speaking I think it is a good idea and one that would help me to improve the company workflow. However, do you think you could possibly supply me with more information so that I can make a proper decision about it? Could you explain why you think you need training and what the topic and content of the training will be? Do you think you could let me know how long the training is going to last and where the training will be held? I wonder if you could explain how much we are expected to pay for it and something about the company who is providing the training.
I look forward to hearing from you.
workflow: (n). 工作进度 Task4
Dear Mike,
Thanks for finding us a new supplier at such a short notice. I have looked through their proposal and there are still a few points I would like cleared up before I make a decision. I wonder if you could explain who their other customers are: I want to make sure we are not using the same supplier as our competitors. Also, can you tell me what discounts they offer for orders over 1,000 units? I was wondering if you could ask them about their payment terms and conditions.
Would it be possible for you to put all this into a report and let me have it by Monday. Thanks. Task5
Dear Julie,
Thank you for sending me the report so quickly. I have read through it carefully, and before I
pass it on to regional office, I just need you to clarify certain things which are not clear
enough in the report yet.
Could you let me know exactly what your growth estimates for the next year are? I need some
figures here. Also, I was wondering if you could explain in more detail the stages of the project
and how these stages are to be implemented. Would it also be possible for you to tell me who
9 in your view is suitable to lead the project?
I would like the whole team at regional office to see this, so could you please make 15 copies. Do you think you could possibly have the copies bound professionally with some nice covers, to make a good impression? And would it also be possible for you to have the report translated into Chinese, Japanese and Spanish? I’ll need the copies and the translations by the end of next
(三)说明背景
语库 have/has achieved have/has asked so. to V have/has become have/has changed have/has completed have/has received have/has spoken to sb. have/has written to sb. have/has decided to V have/has developed have/has found have/has finished have/has sent sth. to sb. have/has happened have/has improved have/has read have/has look through Task1 It has become necessary to upgrade our records. Joe has asked me to write to all the department heads to provide information on this issue. The vendor has written to me asking for more information. We have finished our registration produce and are now ready for business. We have improved our billing system.
vendor: (n.) 卖主
registration: (n.) 登记；注册
10
(四)说明理由
语库 because + n. clause as + n. clause since + n. clause because of n.p. so + + n. clause Task1 As we do not have enough data, we cannot answer your queries at this time. Because of cheaper distribution costs, we should lower the price of the product. Because of increased competition, we are withdrawing from this market.
Because there is increased competition in the market, we have decided to reduce the
price of the product. Because we are increasing the size of our order, we hope you can give us a discount. Because we have not received payment, we are holding on to your order.
Since there is still so much to do, we are delaying the project completion date.
We are reducing our office floor space, since we do not want to have extra costs.
withdraw: (v.) 撤退；收回 Task2
As there are a few things I am not clear about, I hope you can explain in more details. As you have revealed company secrets, we are going to have to ask you to resign. Because of the merger we are canceling all outstanding projects.
Because of the SARS situation, we are going to split the company workforce into two
separate teams.
Since I am going on holiday for a week, my A.E. will deal with all my correspondence. Since there are problems with the data, all the results need to be readjusted. Since we need to complete the project soon, I need your help with some of data. We have a cashflow problem, so we need you to pay your bill as soon as possible.
merger: (n.) 兼并
workforce: (n.) 劳动力
correspondence: (n.) 通信；往返信件
11
cashflow: (n.) 现金流量
Task3
你在一家香皂制造公司工作。实验结果发现，你们的一个新产品对皮肤极为有害。老板下
令停止生产该产品，并且收回所有出货。
请写一封电子邮件向国外的客户解释情况，请他们退回上个月购买的货物，并向他们索取
所有客户的详细联系方式。
Dear Frank,
We have recently been conducting tests on the Rose Soap product (number XYZ123) and these
tests have shown that the product may be very bad for the skin. As we do not want to take a
risk with our customer’s safety or health, we need to carry out a product recall. For this reason,
do you think you could return as soon as possible any stock if this item you have left unsold? I
was also wondering if you could let me know the names and contact details of any of your
customers who have bought this product within the last six months, so that I can contact them
about this operation.
Please be assured that all costs of this product recall will be met by us. Your urgent
cooperation in this matter is appreciated.
carry out: 实行；执行
meet: (v.) 偿还；支付
※巩固与提高：Time Chucks
Future Time … ASAP(as soon as possible) … … in a few days … … next week ... by the end of this week/quarter … … no later/earlier than … … in advance … … within the next few days … … at once … … later … … the day after tomorrow … ... before COB (营业时间结束，close of business的缩写) today … Past Time … a few days ago … … last week … yesterday 12
… at the end of last quarter/year … the day before yesterday Past of FutureTime … by the end … of the year … … in time for … … immediately … afterwards … by the 15th of …
Unit 4 解决问题的E-mail
（一）陈述问题与请求帮助
Describing Problems … won’t/doesn’t work … won’t/doesn’t work properly/very well … won’t/doesn’t work when(ever) + n. clause … I can’t V …/seem to V … … doesn’t seem to V …/to be Ving … … seems to V … It seems that + n. clause … I seem to have p.p. /n.p. … I seem to have p.p. /n.p. … I’m having trouble/problems Ving …/with n.p. … … be giving me problems/trouble. Whenever I V …, nothing happens. Whenever I V …, it V … 13
Asking for Help What should I do? What can I do? How can/do I …? How do you …? How does it …? How does X work? Is it possible to V …? Any advice/suggestions? Any advice you can give would be greatly appreciated. Please help/advise. Task
Dear Mary,
I’m afraid I am having trouble with the last shipment. It seems that the documentation which
was sent with the shipment refers to a different shipment. For this reason the goods have been
impounded by customs, and they will not release them until they have the correct
documentation. Whenever I try to explain to the customs officers what has happened, they
refuse to listen.
What shall I do? Any advice you can give would be greatly appreciated. Mike
（二）解决问题
Finding the Cause of the Problem … check n.p. … /that + n. clause … you may/might have forgotten to … … may/might (not) be … … may/might (not) have p.p. … … could be … … could have p.p. … Have you tried Ving/remembered to V …? Suggesting a Solution You could try Ving … What can I do? How can/do I …? Recommending Action 14
Make sure that + n. clause … check n.p. /that + n. clause… … try Ving … … try again later. Let’s V … Option … you could/can/might V … Actions … you should/must/ought to/need to V … Consequences … it should/could/ought to V … … you will/might V … … it will/might V … ※巩固与提高
动词 address appreciate cause come across come up against confront consider deal with define detect encounter exaggerate examine explain think over focus on face up to foresee identify ignore overcome pose [V.引起；提出] present rectify [V.修正；改正] run into solve sort out tackle [V.应付；解决] think through [想通；想明白] acute awkward basic central common complex difficult familiar fundamental main minor 形容词 recurring related real serious tricky underlying unexpected unforeseen pressing [adj.紧急的] potential outstanding problem (+with sth.)
Task1
We’ve encountered an unexpected problem with the system.
我们使用这个系统时遇到了意想不到的问题。
This is a difficult and recurring problem which we need to address.
这个棘手的问题一再发生，是我们需要注意的。
Let’s not exaggerate the potential problems.
15
我们不要夸大潜在的问题。
This situation poses a tricky problem.
这个情况引起了一个棘手的问题。
We are trying to think through the problem with the software.
动词 adopt agree on arrive at come up with demand favor find hit upon [忽然想起] look for produce propose provide put forward reach reject require rule out [拒绝考虑；排除……在外] work out 形容词 acceptable clever concrete [adj.具体的，实在的，实际的] drastic [adj.激烈的; 极端的; 猛烈的; （法律等） 严厉的;] partial permanent possible practical [adj. 实践的，实际的; 可实现的，实用的; 注重实际的; 可用的] solution (+with sth.) early easy effective feasible [adj.可行的] immediate lasting neat [adj.整洁的] obvious prompt quick realistic sensible simple temporary viable [adj.可行的] unacceptable Task2
We need to come up with a neat solution to this problem.
我们要想出好办法解决这个问题。
We are looking for an effective solution, but it's not going to be easy.
我们正在寻找一个有效的解决方法，但这并不容易。
The management does not really favor this solution, as it will be too expensive to implement.
管理层并不喜欢这个方法，因为它的运行成本很好。
We hope you can reach an early solution that we can move forward. 我们希望你能先完成一个初步的方案，然后我们可以继续进行下一步。 The R&D team have hit upon a really simple solution to the problem. 研发团队灵机一动，想出了一个非常简单的解决方法。
16
Unit 5 回复E-mail的程序
(一)掌握来信的信息
TaskA
Dear Macey,
Thanks for your monthly report, which I have recently received. I have read it carefully. However, there a few things I am not clear about.
Could you explain why the sales figures for Q2 are so much lower than the target figures? You do not really make this clear. Also, can you tell me in more detail why you have included the costs for the XYZ project in Q2?
Would it be possible for you to save the document as a .rtf file and E-mail to me again? One
17 more thing, I was wondering if you could have it translated in Chinese by the end of next week?
That would be great. Thanks. Ken
步骤一：找出来信中的交代事项 步骤二：为交代事项编号 1 2 3 4 5 General request for more explanation Specific request for information regarding the sales figures for Q2 Specific request for information regarding the costs for the XYZ project Specific request for action to resend the document as an .rtf file Specific request for action to translate the sales figures for Q2 步骤三：为关键词串加下划线
TaskB Dear Mary, I am having big problems with the files you sent me on Friday. A lot of information appear to be missing. I don’t know whether this is because you have not included it, or if it got lost it in transit[n.传送；运输], but I would be grateful if you could deal with my questions below. First, could you explain why the figures for Region 4 are missing? Also, do you think you could let me know why the figures for Region 3 are incomplete: they only cover Q1, Q2 and Q3. Where’s Q4? Also, who made the table on page 7? The numbers on the vertical axis are all wrong and will need to be change. Finally, the captions for all graphs are in the wrong order and will need to be fixed. Please let me have a new and more complete version of the files by COB today. Janice.
(二)抓住回信的重点
步骤四：按照编号顺序，使用关键词串写回信
TaskA-1（针对TaskA的回信） Dear Ken Thanks for your E-mail. In reply to your queries, please see below. Regarding the difference between sales and target figures in Q2, this is because three of our 18 sales people left the company and no replacements have been hired. If you look at the Appendix on p. 8 of the report, you will see that sales per person are up from last year. In answer to your question about the XYZ project, I’ve included the costs in Q2 following the guidelines you gave the department last year for costing projects. I hope this is OK. Dear Macey Request 1 The reason sales figures for Q2 Response 1 much lower than the target figures Request 2 Costs for the XYZ report Request 3 Save the document as an .rtf file Request 4 Have it translated into Chinese Response 2 Response 3 Response 4 Dear Ken Difference between sales and target figures in Q2 I’ve included the costs In .rtf Am arranging to have it translated into Chinese TaskB-1（针对TaskB的回信） Dear Janice, I do apologize for the missing information. Please see the following answers to your concerns. Regarding your question about the missing figures for Region 4, I have attached a file which contains them. I only received these figures from the sales team this morning, which explains why I did not include them with the files I sent last week. Further to your question about the incomplete figures for Region 3, we are having problems getting these from the regional sales team because the sales manager is on leave – his wife is in the hospital having a baby. However, we are working hard to contact him and get the figures. Please be patient with us. In your E-mail you mention that the figures on the vertical axis are wrong. I have checked them again and corrected them. Thank you for pointing out this mistake. Also, I have reordered the captions as you requested. I hope the files are OK now, and I will let have the figures for Region 3 as soon as I get them from the field. Regards, 19 Mary
步骤五：使用参照的set-phrases，抓住回信重点 语库 As per our discussion, … As per your query/suggestion about n.p., … As per your request for n.p., … As we discussed on the phone, … As you mentioned in your E-mail, … As you requested, … Further to n.p., … In answer to your question about n.p., … In your E-mail you mentioned n.p. /that + n. clause It was great to talk to you earlier. Regarding the n.p., … Regarding your enquiry/query about n.p., … Task
1. Dear Luke, Further to / Regarding your request for leave next month, I can confirm that your request has been granted. Have a good time.
2. Dear Mary, As per / Regarding your query about overtime pay, it is not the custom in Shanghai to pay for overtime. I hope this is clear.
3. Dear Oliver, Thanks for your E-mail. I have spoken to Donald about your concerns and he agrees with the issues you raised. As per our discussion on the phone, he feels that we should move as quickly as possible on this in order not to let our competitive advantage slip away. Regarding to your question about implementation, he would like to meet you next week to discuss your ideas in more detail. Please call him to arrange a time. 4. Dear Sophia, It was great to talk to you earlier. I’m glad you had a good trip, and I look forward to seeing you at the office again on Monday.
20 5. Dear Judy,
Thanks for your message and for sending the report so quickly. In your E-mail you mentioned that you would like some help with the implementation of this project. In reply I would like to point out that our resources do not allow us to place another person on this
※巩固与提高：常见商业名词
dollar person fact man people money machinery information advice news feedback paper work
Countable suggestion machine job equipment newspaper Uncountable help merchandise research input staff Uncountable time Unit 6 结语的Set-phrases
21
(一)包含if和Thanks的Set-phrases
语库1 If you face any problems, contact me at … If you have any further questions or concerns, please feel free to contact us at any time. If you have any problems, … If you have any problems, don't hesitate to contact … If you have any questions about this, please do not hesitate to contact me. If you have any questions regarding this, please let me know. If you have any questions, please do not hesitate to call either … or … If you require further assistance, please feel free to contact me at any time. You should contact … if there are any problems. 语库2 Thank you very much for your help. Thanks and sorry for any misunderstanding. Many thanks for your understanding on this. Thanks in advance. Thank you in advance for your time. Thanks in advance for your help. Thank you again for choosing n.p. … Many thanks. (二)其他种类的Set-phrases
语库 I look forward to meeting you again soon. Have a good day. I look forward to your reply. Have a good weekend. I look forward to working with you on this project. Talk to you soon. I look forward to hearing from you soon. Feel free to contact me at any time. (三)Hope和Wish的用法
语库 I hope this is clear. 22
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