Method and apparatus for improved customer direct

专利名称：Method and apparatus for improved

customer direct on-line reservation of rentalvehicles

发明人：Hugues Belanger,Kelli Boruff,Vernon James

Chrisco,Robert Michael Hibbard,JuliaPhaenome Owens Rogers,Paul Tucker

申请号：US11039203申请日：20050120

公开号：US20050144048A1公开日：20050630

专利附图：

摘要：Disclosed herein is an improvement to a reservation booking website for rentalvehicle reservations wherein the functionality of managing customer profiles/accounts isexpanded upon to provide customers with greater control over the profile data stored intheir associated personalized accounts/profiles, particularly in connection with the“favorite” or “preferred” branch locations for rental vehicle reservations that arestored in the customer profiles/accounts. Also disclosed herein is an improvement to areservation booking website wherein customers who plan to travel via general aviation(GA) are provided with a GA reservation creation path that is responsive to their GA travelneeds. Also disclosed herein is an improvement to a reservation booking website forrental vehicle reservations wherein customers are provided with a streamlined ability tolog into their customer profiles/accounts. Preferably fields for customer entry of apassword for a customer profile/account (and optionally a field for customer entry of auser name for a customer profile/account) are provided on several of the displayed webpages (e.g., a choose vehicle page, a renter information page, a choose location pageetc.), or more preferably, on all of the web pages that are displayed to the customerwhen the customer has not yet logged into his/her profile/account.

申请人：Hugues Belanger,Kelli Boruff,Vernon James Chrisco,Robert MichaelHibbard,Julia Phaenome Owens Rogers,Paul Tucker

地址：Creve Coeur MO US,Saint Charles MO US,Saint Peters MO US,Olivette MOUS,Ferguson MO US,Ballwin MO US

国籍：US,US,US,US,US,US

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