DYNAMIC WORKFLOW WITH KNOWLEDGE GRAPHS

专利名称：DYNAMIC WORKFLOW WITH KNOWLEDGE

GRAPHS

发明人：Wen Wang,Guang Qing Zhong,Yi Ming

Wang,Jian Dong Yin,Zhuo Cai,Rong Fu,KangZhang,Hao Sheng

申请号：US16702684申请日：20191204

公开号：US20210173873A1公开日：20210610

专利附图：

摘要：Disclosed embodiments provide techniques for computerized technical

support. A knowledge graph for a computer application is established. An input queryfrom a user is processed to extract entities used as action identifiers. One or more nodeswithin the knowledge graph are identified, along with corresponding relationship edgesleading to the nodes. When multiple candidate nodes are found that contain informationrelevant to the input query, a custom clarification statement is created based on the oneor more identified relationship edges. The user provides answers to the clarificationstatement to narrow down which nodes contain the most relevant information. Thisprocess may continue, eliminating nodes based on user responses, until a single noderemains, corresponding to an action identifier. The action identifier includes actiondescription information that provides technical assistance to a user.

申请人：International Business Machines Corporation

地址：Armonk NY US

国籍：US

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