(总分:90.00,做题时间:90分钟)
一、 PART ONE(总题数:1,分数:14.00)
Look at the statements below and the article about meetings on the opposite page. Which section(A, B, C or D)does each statement(1-7)refer to? For each statement(1-7), mark one letter(A, B, C or D)on your Answer Sheet. You will need to use some of these letters more than once.Example:0 a policy of not allowing people in meetings to become comfortable and relaxedBusiness MeetingsA Many organisations are developing ways of minimising the time workers spend sitting in meetings in order to give them more hours working at their desks. They realise that reducing the number of meetings is problematic, but some are using a device called a Meeting Meter to determine how much money is wasted through the widespread practice of over-populated and time-inefficient meetings. A general meeting in a big company can cost £9000 an hour. Even staff in UK government departments have been told to make less elaborate presentations and to get through them more quickly.B A solution has often been to take things at breakneck speed or abolish meetings altogether. Olivia Dacourt, CEO of a retail chain, makes a point of not letting anyone sit down in her meetings. 'We cover more material in a 15-minute meeting than you'd see in a two-hour sit-down meeting,' she says. She drills her employees to shout 'pass' if they have no comment to make, thereby saving a hastily mumbled agreement with the previous speaker. In this way, her last staff meeting clocked in at six minutes.C Website designer Barry Hare has gone so far as to charge his clients a meeting 'tax'. If they ask for a meeting, he doubles his design fee of £85 an hour. 'Everyone I talk to hates meetings, but they don't know what to do about them/ he says. 'Well, I've actually done something.' Similarly, at JP Products, managers have instigated a No Meetings Day every Friday. The scheme was devised by in-house industrial psychologist Ada Pearson after hearing employees joke about the need for a 'meeting-free day'.D But abolishing meetings is not as simple as clearing them from your diary. At JP Products some workers have felt the need to get round the No Meetings Day directive by holding spontaneous 'huddles' and 'nice to knows' to update each other on progress. After her success in reducing the meetings quota, Pearson is under pressure from meeting-weary managers to implement days that are free of emails and telephone calls. But unfortunately she has other priorities -thanks to a lengthy meeting with the chief executive.(分数:14.00)
(1).a way of ensuring that meetings are less likely to take place(分数:2.00)
__________________________________________________________________________________________ 解析:
(2).the common situation of too many people attending meetings(分数:2.00)
__________________________________________________________________________________________ 解析:
(3).a way of ensuring communication can take place without breaking company rules(分数:2.00) __________________________________________________________________________________________ 解析:
(4).a policy discouraging repetition of ideas(分数:2.00)
__________________________________________________________________________________________ 解析:
(5).staff attitudes towards meetings resulting in action to reduce their frequency(分数:2.00) __________________________________________________________________________________________ 解析:
(6).a policy of cutting down on the amount of detail given in long speeches(分数:2.00)
__________________________________________________________________________________________ 解析:
(7).people who attend meetings requesting limitations on other forms of communication(分数:2.00)
__________________________________________________________________________________________ 解析:
二、 PART TWO(总题数:1,分数:10.00)
Read the article below about working in international teams. Choose the best sentence from the opposite page to fill each of the gaps. For each gap(8-12), mark one letter(A-G)on your Answer Sheet. Do not use any letter more than once. There is an example at the beginning(0). International teamsAn international team can be defined as a group of people who come from different nationalities and work together towards a common goal.(0) 1G 2The fact that they are spread out presents a range of opportunities and challenges that teams working in the same place do not experience.One trend, in particular, which is creating the need for more international teams, is that we are in the middle of a dramatic information revolution.【P1】 3 Thus, these teams can now spend as much time working apart as together. They can access and share information as never before. Business will increasingly be done in an 'information space', with information becoming a product in its own right.【P2】 4 Doing this through the internet and e-mail is inexpensive and relatively easy, in both technologically developed and developing countries.A question commonly asked by managers is whether these teams actually work. Can they deliver improved performance? After a decade of work experience and research with international teams, I believe the answer is positive.【P3】 5 What's more, many of those companies which have actually introduced international teams have focused only on the performance of the teams, without taking into account the context in which they are introduced. Context plays a key role in the likelihood of their success.Creating the right context for international teams needs more than a quick fix, though. It requires a long-term commitment.【P4】 6On the contrary, companies need to focus on the way they operate, and possibly initiate a complete review of their practices, before introducing an international team.Given these challenges, what should organisations do to make sure that their international teams are successful? Much has been written about effective team processes in general, and the first thing to say is that most of these guidelines apply equally to international teams. Experience has shown that international teams are simply more complex versions of national teams. 【P5】 7While these elements may have a variety of interpretations in different cultures, they are as important to international teams as they are to national teams.Example:A If an organisation is just beginning to work globally and has only recently created international teams, it often underestimates the level of support needed by teams.B It is now well established that any team will have a greater chance of success if it has clear goals, a strong sense of commitment, appropriate leadership and good interpersonal relationships.C The recognition of this has created many more knowledge workers, that is, people who create, exchange and broadcast information as knowledge.D Organisations must understand that operating globally affects every aspect of business and they cannot simply set up international teams and assume that everything else can remain unchanged.E The first major impact of this is that satellite technology is increasingly allowing team members to participate in discussions wherever they are, at any time they choose.F Unfortunately, however, few organisations until now have been prepared to make the necessary investment to gain the potential benefits that international teams offer.G Unlike most national teams, international teams often work apart and across cultures and time zones, for extended periods of time.(分数:10.00) (1).【P1】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:E)
解析:
(2).【P2】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:C) 解析:
(3).【P3】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:F) 解析:
(4).【P4】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:D) 解析:
(5).【P5】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:B) 解析:
三、 PART THREE(总题数:1,分数:12.00)
Read the article below about careers in children's book publishing and the questions on the opposite page. For each question(13-18), mark one letter(A, B, C or D)on your Answer Sheet. Leading from the top Catherine Bauer looks at career development in children's book publishingTo get on in the world of children's book publishing one needs to be 'bright, nice and not ambitious'. Those are the words of a 37-year-old manager thinking about leaving the industry. Managers in other industries would, by that age, be striving towards greater leadership challenges and rewards, while Human Resources departments would be doing all they could to prevent hungry competitors from getting hold of experienced and talented employees. Maintaining successful corporations and happy shareholders is, after all, dependent on using the talents and experience of one's staff, not on being nice.Career progression in the children's sector of publishing seems to be determined almost by luck rather than a proper career structure or assessment of employees' competencies. Sarah Carter, for example, started her career as an assistant in the customer service department at William Davis Publishing. She only became aware of a vacancy in public relations because her department was on the same floor as the publicity office. 'I had already been promoted to manager in my department, but realised that any career development there would be limited. I decided to move sideways into PR, which was also where I felt my skills were more suited. I was lucky a position came up within the company.'Across the publishing houses, staff training or development is generally dependent on the approach taken by your immediate boss. Virginia Coutts, editorial director at Prodigy Publications, says, 'This is fine, if you happen to have one who is effective. When I started at Prodigy I worked for Roger Gibbons. I was in children's fiction, but he also gave me some work on picture books and non-fiction, and that meant I gained experience in a range of areas. He also made sure that new people didn't come in, train and then move on. And it wasn't a question of being here for three years or so before you got promoted.'Not everyone has a similar experience with their manager, but this is not surprising when one considers that few managers have themselves had any structured training. Mark Harlock, marketing manager at T R Publishers, says, 'My job change into management was completely unsupported - my requests for training took months, and by the time they were approved the need had passed. Yes, you learn on the job, but how much more constructive for all involved if it happens in a structured way. Surely this would speed up the learning curve?'However, there are changes in the air. At Little Feet Publications, Barbara Foster has been overhauling the company's training and career structure so that all employees have regular appraisals. 'We are ahead of our competitors here at Little Feet, but even we are only beginning to scratch the surface. So far there's been little opposition to the appraisals, but there's still loads to do and the results will not become clear for a few years yet.'Perhaps the industry should consider itself lucky to have so many dedicated managers who have, through a combination of chance and determination, successfully developed their careers
in publishing. Clearly it now needs to review what is being done to develop, train and reward the next generation of bosses. Above all, the industry has to find more people with entrepreneurial spirit and push them into demanding roles rather than make them serve their time at a junior level. But such changes can only come from the very top.(分数:12.00)
(1).The writer says that in comparison to publishing, other companies(分数:2.00) A.are more concerned with pleasing their shareholders. B.are more focused on achieving their goals.
C.place greater importance on keeping their best managers. √ D.work harder on interpersonal relationships. 解析:
(2).Sarah Carter changed her job within William Davis Publishing because(分数:2.00) A.the Public Relations department made it clear they wanted her. B.she saw more long-term potential in public relations. √ C.she did not want to relocate to another floor. D.it represented a promotion for her. 解析:
(3).Virginia Courts says that when she first started at Prodigy Publications(分数:2.00) A.she intended to move on quickly. B.she had a wide range of skills. C.she had to do too many different jobs. D.she had a good line manager. √ 解析:
(4).What does Mark Harlock say about formal training?(分数:2.00) A.It is faster than learning on the job. √
B.It should be based on the trainee's specific needs.
C.It is more often approved for managers than other employees. D.It enables better working relationships to be built. 解析:
(5).In using the words 'scratch the surface'(line 30), Barbara Foster means that her actions(分数:2.00)
A.have started something that will take a lot of work to complete. √ B.have revealed big problems that she could not have foreseen. C.may turn out to be unpopular with some employees. D.may cause disputes with other publishers. 解析:
(6).In the final paragraph, the writer recommends that the publishing industry should(分数:2.00)
A.encourage managers to delegate minor matters more often. B.put pressure on directors to change the way they work. C.look for people with business flair and good ideas. √ D.spend more time training existing managers. 解析:
四、 PART FOUR(总题数:1,分数:30.00)
Read the article below about goods returned by customers to mail order companies. Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page. For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet. There is an example at the beginning(0). Unwanted GoodsIncreased sales is always good news for mail order companies. But more sales also(0)___ A___more items are returned. Most companies have a full returns policy, but as Meg Powell, Managing Director of mail order company Go First, explains, this usually【C1】______a lot of extra work.
'If an item comes back, we have to【C2】______with refunds, apology mailings and stock control. This is a complex process and each returned item undergoes close【C3】______for defects. If goods are in a fit【C4】______ for stock, they need repacking and putting back in the warehouse. If not, we'll look at why. Anything【C5】______ to the quality of returned goods is【C6】______information. In some instances we can identify a fault in production and do something about it.'Estimates of the number of returns for the sector【C7】______ In the 【C8】______of Go First, which delivers 100 million packages a year, 26 million come back. Reducing this number is an important【C9】______for the company. One way it aims to do this is by making the initial order-taking process as accurate as possible, and by closely【C10】______ the packing of goods. 【C11】______ the reasons for returns also helps. Go First telephones a 【C12】______of people returning goods to establish their reasons for doing so.Clearly, a customer-focused returns process is essential for fostering trust in the company. 'It is standard【C13】______in this business,' says Meg Powell. 'It attracts customers, gives them a greater【C14】______of security and encourages them to buy. We realise that making the return of goods a smooth, fast process can only【C15】______customer satisfaction.'Example:A means B leads C proposes D gives数:30.00)
(1).【C1】(分数:2.00) A.contains B.includes C.concerns D.involves √ 解析:
(2).【C2】(分数:2.00) A.handle B.deal √ C.treat D.manage 解析:
(3).【C3】(分数:2.00) A.attention B.inquiry C.inspection √ D.survey 解析:
(4).【C4】(分数:2.00) A.condition √ B.situation C.form D.arrangement 解析:
(5).【C5】(分数:2.00) A.combining B.affecting C.influencing D.relating √ 解析:
(6).【C6】(分数:2.00) A.key √
(分 B.main C.central D.major 解析:
(7).【C7】(分数:2.00) A.alter B.move C.disagree D.vary √ 解析:
(8).【C8】(分数:2.00) A.place B.state C.case √ D.position 解析:
(9).【C9】(分数:2.00) A.objective √ B.purpose C.direction D.scheme 解析:
(10).【C10】(分数:2.00) A.estimating B.monitoring √ C.researching D.measuring 解析:
(11).【C11】(分数:2.00) A.Carrying out B.Looking into √ C.Getting in D.Seeing to 解析:
(12).【C12】(分数:2.00) A.choice B.preference C.selection √ D.pick 解析:
(13).【C13】(分数:2.00) A.system B.practice √ C.operation D.method 解析:
(14).【C14】(分数:2.00) A.perception B.sense √
C.belief D.instinct 解析:
(15).【C15】(分数:2.00) A.boost √ B.expand C.push D.enlarge 解析:
五、 PART FIVE(总题数:1,分数:24.00)
Read the text below about a company's approach to social responsibility. In most of the lines(34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. If a line is correct, write CORRECT on your Answer Sheet. If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. The exercise begins with two examples(0 and 00).Examples:Elco and social responsibility0 Elco is a leading electrical retailer based in France. The company has been involved in00 issues of social responsibility for many years and has always aimed to achieve as a【M1】positive social impact while tackling the environmental issues are raised by electrical【M2】retailing. As a consequence, Elco has been an integrated approach to social and environmental【M3】issues and is particularly involved it in community schemes and recycling projects. As【M4】part of this commitment, Elco helps to run like a two-year programme that trains【M5】people with learning difficulties to make repair domestic electrical appliances. These【M6】appliances are collected by Elco from customers' homes so when new products are【M7】delivered. About 10% of them are suitable for repair, leaving the other 90% to be dismantled【M8】and sold them for appropriate industrial treatment. The repaired appliances are then sold on【M9】the second-hand market at a low price and with a one-year guarantee. Elco is also【M10】currently working to reduce in the impact its own transport system has on the【M11】environment. Drivers attend training sessions, which offered in partnership with car suppliers【M12】and transport companies, to learn from how to drive in a way that respects the environment.(分数:24.00) (1).【M1】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:ARE) 解析:
(2).【M2】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:BEEN) 解析:
(3).【M3】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:IT) 解析:
(4).【M4】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:LIKE) 解析:
(5).【M5】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:MAKE) 解析:
(6).【M6】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:SO) 解析:
(7).【M7】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:CORRECT) 解析:
(8).【M8】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:THEM) 解析:
(9).【M9】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:CORRECT) 解析:
(10).【M10】(分数:2.00)
填空项1:__________________ (正确答案:正确答案:IN) 解析:
(11).【M11】(分数:2.00)
填空项1:__________________ 解析:
(12).【M12】(分数:2.00)
填空项1:__________________ 解析:
WHICH) FROM) (正确答案:正确答案:(正确答案:正确答案:
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