Apparatus and method for predicting customer behav

专利名称：Apparatus and method for predicting

customer behavior

发明人：Pallipuram V. Kannan,Mohit Jain,Ravi

Vijayaraghavan

申请号：US12392058申请日：20090224公开号：US09129290B2公开日：20150908

专利附图：

摘要：A predictive model generator that enhances customer experience, reduces thecost of servicing a customer, and prevents customer attrition by predicting the

appropriate interaction channel through analysis of different types of data and filteringof irrelevant data. The model includes a customer interaction data engine for

transforming data into a proper format for storage, data warehouse for receiving datafrom a variety of sources, and a predictive engine for analyzing the data and buildingmodels.

申请人：Pallipuram V. Kannan,Mohit Jain,Ravi Vijayaraghavan

地址：Los Gatos CA US,Bangalore IN,Mountain View CA US

国籍：US,IN,US

代理机构：Perkins Coie LLP

代理人：Michael A. Glenn

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